Little Brownie Bakers

Frequently Asked Questions

I am having trouble with Cookie Club, can you help me?

The COOKIE CLUB offers a 24-hour email Help Desk Support. If you need assistance, please email them at cookieclubhelp@littlebrowniebakers.com. If you send an email, they will try to get a response back within 24 hours.

If you already have a user name and password for the COOKIE CLUB, please do not hesitate to review our Frequently Asked Questions available online at http://cookieclub.littlebrownie.com/ as they could be helpful.

I am having trouble getting the information into eBudde. What do I do?

If you have not been given a user name and password, please contact your council or volunteer product sales manager.

If you already have a user name and password, a narrated 10-minute eLearning module on software features and downloadable instruction manuals are accessible through the Little Brownie eBudde Cookie Software System at: https://ebudde.littlebrownie.com/

I am concerned about the safety of a promotional and/or recognition item that I received. How can I be sure the item is safe?

At Little Brownie Bakers, we want to assure you that we share your serious concern for the safety of girls and their families. That's why we put every promotion, premium and recognition item through rigorous safety testing before it is approved for delivery. We invest in 3rd party testing by Specialized Technology Resources, Inc. (STR), one of the most trusted safety-testing laboratories in the world. In addition, we now are conducting factory spot tests every two weeks to ensure no safety standard slips during manufacturing. If a product fails safety testing, it will be re-manufactured, re-engineered or pulled from our product line. In fact, our standards are more stringent than federal regulations.

We know that Girl Scout councils hold us to the highest standards in our cookies and in all other products--and rightly so. Girls work hard to earn the recognition items that promote great results during the Cookie Activity. As they enjoy our girl-approved products, we are making sure that they stay safe.

Why do you request birthdate on your consumer service page?

We ask for birthdate to comply with FTC's 1998 Children's Online Privacy Protection Act (COPPA). The birthdate and age are NOT saved in our system and no one in our company has access to this information. The birthdate simply serves as a trigger to determine which "contact us" page you will see if you want to send us a comment or question. Under COPPA, we cannot request name, address, phone number etc...from anyone under 13. We routinely collect this information from our consumers because we can provide better service to you when we have this information. Asking birthdate allows us to send adults to this more complete form while ensuring that children are only offered a form that does NOT collect this information. Again, the birthdate and age are NOT saved in our system and no one in our company has access to this information.

How many cartons of cookies are in a case?

For all varieties of our cookies, there are 12 cartons per case. The size and weight of the case varies by variety.

Is the packaging recyclable or made from some recycled material?

We share your interest in our environment and give environmental concerns a very high priority.

Today, almost all of our cartons are made of 100% recycled fiber. Most of the recycled material is made up of a mixture of newspaper, office paper, cardboard and printed waste paper from publishers and printing companies. Our cartons are usually accepted by recycling facilities which accept magazine or mixed paper. The plastic trays are all polystyrene 6 (PS 6) and can also be recycled. The recycle symbol is printed on all trays with the exception of Tagalongs due to a lack of space. The Tagalongs tray does have the PS6 printed on the bottom.

How can I tell if the cookies I bought are fresh? How do I read the manufacture code?

We bake all of our cookies fresh for each annual sale. The code that appears on each package is a Production Code that our Quality Control Department can refer to in order to track the product.

In order to determine if the cookies you have are still fresh, you may wish to look at the ends of your package for a seven-digit engraved code. If the code begins with a 765* or greater, the cookies are from the current season (2010 - 2011). If the code begins with 734* - 764*, the cookies are from last season (2009 - 2010).

We recommend that cookies are fresh for up to six months after purchase or, should you prefer to freeze them, within twelve months of purchase. We also recommend you make sure they are completely thawed prior to eating them.

Where can I purchase Girl Scout Cookies?

The best way to purchase Girl Scout Cookies is from local Girl Scouts. To find the Girl Scouts in your area:

Use the Girl Scout Council finder by going to: http://www.girlscouts.org/councilfinder

or

Look in the white pages of your telephone book under "Girl Scouts." If you call the council, volunteers or staff there can help you find a cookie booth or a Girl Scout troop/group near you.

Selling Girl Scout Cookies is an important component of the Girl Scout Leadership Experience for the girls. Each of our 300-plus Girl Scout councils develops the procedures and guidelines for its cookie activities, including the dates when you can order or purchase cookies and the price per box. A council conducts only one cookie sale per year. Most of these activities take place between January and April, but some occur as early as September.

Do you use palm oil in your cookies?

As a socially responsible company, Little Brownie Bakers takes concerns about the sustainable production of palm oil very seriously. We have made a commitment to help reduce deforestation from palm oil production by purchasing GreenPalm certificates to cover 100 percent of our global palm oil use. Estimates show that only six percent of the current global supply of palm oil is sustainably grown. Funds from GreenPalm certificates help growers fund the transition to sustainable palm oil.

Although our use of palm oil is very limited, we work to demonstrate good stewardship of our world's natural resources through our approach to palm oil. Specifically, we:

-Use a limited amount of palm oil

-Only purchase from growers committed to growing sustainable palm oil as demonstrated by their membership in the Roundtable for Sustainable Palm Oil (RSPO), a group working worldwide to promote growth and use of sustainable palm oil

-Encourage our blended palm oil suppliers to continue to increase the percentage of sustainable palm oil in the supplies they purchase as the available supply increases.

-Require, through our Supplier Code of Conduct, our vendor partners to commit to reducing their impact on the environment.

-Support the Consumer Goods Forum pledge to help achieve zero net deforestation by 2020. Kellogg Company is a member of the Consumer Goods Forum and supports this commitment.

Please know that we will continue working toward the best combination of ingredients that are environmentally responsible and provide the taste our consumers expect from Little Brownie Bakers.

Do your cookies contain artificial colors?

Little Brownie Bakers is happy to offer 7 varieties of cookies without artificial colors: Samoas®, Thin Mints, Tagalongs®, Trefoils, Do-si-dos®, Lemon Chlet Cremes, and Thank U Berry Munch®.

Do the cookies contain trans fat?

We are proud that all of our cookies are "zero grams trans fat per serving".

5 varieties - Trefoils, Do-si-dos®, Dulce de Leche, Lemon Chalet Cremes, and Thank U Berry Munch® contain 0 grams trans fat per serving and do not contain hydrogenated oils.

3 varieties - Samoas®, Thin Mints, and Tagalongs® contain less than 0.5 grams trans fat per serving, which meets or exceeds the FDA guidelines for "zero grams trans fat" designation.

Are there any added preservatives?

No, Little Brownie Bakers cookies do not contain any added preservatives.

Do the cookies contain high fructose corn syrup?

7 of the 8 varieties of Little Brownie Bakers Girl Scout cookies do not contain high fructose corn syrup. Those varieties are: Tagalongs®, Do-si-does®, Lemon Chalet Cremes, Thin Mints, Samoas®, Trefoils, and Thank U Berry Munch™.

Are Little Brownie Bakers Girl Scout cookies kosher?

All Little Brownie Baker's cookies are certified kosher dairy.

Why do some cookies contain partially hydrogenated oils?

The oil used in Girl Scout Cookies® is a blend of oils. One component in the blend is lightly hydrogenated. Various oils can be partially hydrogenated or fully hydrogenated. Because a small part of the oil blend is slightly hydrogenated oil, we must label as such in the ingredient list. We have selected a blend that provides the smallest level of hydrogenation while keeping our quality and unique flavors and taste unchanged.

We are working hard to remove partially hydrogenated oils from our cookies. This year we are glad to offer the following varieties with no partially hydrogenated oils:
Trefoils
Dulce de Leche
Thank U Berry MunchTM
Lemon Chalet CremesTM
Do-si-dos®

What is your allergen labeling policy?

If you or a loved one has food allergies, we understand your need for clear, understandable labeling.

The top eight allergens that account for 90% of the food allergies in the US are peanuts, tree nuts, egg, cow's milk, wheat, soybean, fish and shellfish.

On each of our cookie packages, we label for the top 8 allergens directly below the ingredient statement on the Nutrition Facts side panel. For peanuts and tree nuts, we have chosen to include cautionary labeling in the form of a "may contain" statement. This indicates that the product shares processing equipment with another product that contains peanuts or tree nuts.

If the allergen in concern is not listed below the ingredient statement, we are confident that the product is safe for consumption.

Beyond the top eight allergens, all ingredients are declared within the ingredient statement. If you are concerned about a specific ingredient, please review the ingredient statement for the ingredient in question.

We do not take any risks with our consumer's health. You can always trust the label.

Do you have any gluten-free cookies?

At this time, we do not offer any cookies suitable for consumers on a gluten-free diet.

How can some food labels state zero grams of trans fat, yet list hydrogenated oils in the ingredients statement?

We are aware of the health concerns regarding trans fats and we have invested significant resources in research and development to find suitable ingredient replacements to reduce or remove trans fats from our cookies. As of January 2007, all of our cookies were reformulated to contain zero grams trans fat per serving.

These changes are not as simple as substituting polyunsaturated oils. This would contribute unwanted changes in the food product itself, such as loss of crispy texture, change of appearance, and off-flavor.

We follow the Food & Drug Administrations (FDA) labeling laws. The Food and Drug Administration (FDA) issues the regulations for all of the labeling information that appears on food packaging, including that for trans fat. Under the FDA regulations, trans fat is listed on the Nutrition Facts panel as zero (0 grams) if the amount of trans fat in a serving is 0.50 grams or less. As a result, some cookies list "0 grams" of trans fat in the Nutrition Facts panel, while the ingredient list includes "hydrogenated vegetable oil" or "shortening." The presence of these ingredients simply means the food contains a negligible of trans fat, or less than one half gram per serving. This amount is less than 1/20th of a teaspoon of fat.

This year were are proud to offer the following varieties with no hydrogenated oils:
Trefoils
Dulce de Leche
Thank U Berry Munch™
Lemon Chalet Cremes™
Do-si-dos®

We will continue to work to remove hydrogenated oils from all of our cookies.